Chanelle's Garden

Terms & Conditions

Last updated: 2026

By using the Chanelle's Garden website (chanellesgarden.co.za) and placing an order, you agree to the following terms and conditions.

1. General

These terms govern your use of our website and the purchase of products from Chanelle's Garden, a South African online retail store. We reserve the right to update these terms at any time.

2. Products and Pricing

  • All prices are displayed in South African Rand (ZAR) and include VAT where applicable.
  • We reserve the right to change prices without notice.
  • Product images are for illustration purposes and may differ slightly from the actual product.
  • In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

3. Orders

  • Placing an order constitutes an offer to purchase. The contract is formed when we confirm your order by email.
  • We reserve the right to cancel orders for any reason, including stock shortages or suspected fraudulent activity.
  • For EFT orders, payment must be received within 3 business days or the order may be cancelled.

4. Payment

We accept payment via:

  • PayFast: Card (Visa/MasterCard), EFT via PayFast, SnapScan, and other supported methods
  • Direct EFT: Bank transfer to our account — details provided at checkout

Payments are processed securely. We do not store your card details.

5. Shipping

Please refer to our Shipping & Returns policy for full details on delivery timeframes and costs.

6. Returns & Refunds

Please refer to our Shipping & Returns policy for our full returns and refund policy.

7. Intellectual Property

All content on this website, including images, text, and branding, is the property of Chanelle's Garden and may not be reproduced without written permission.

8. Limitation of Liability

To the extent permitted by law, Chanelle's Garden will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.

10. Contact

For any questions regarding these terms, please contact us or email hello@chanellesgarden.co.za.