Privacy Policy
Last updated: 2026
Chanelle's Garden ("we", "our", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
Information We Collect
When you shop with us, we collect the following information:
- Account information: Name, email address, password (encrypted)
- Order information: Shipping address, phone number, order history
- Payment information: Payments are processed by PayFast. We do not store your card details.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries
- Send newsletters (only if you have subscribed)
- Improve our website and services
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Payment processors (PayFast) to process your payments
- Courier services to deliver your orders
- Email service providers for transactional emails
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All passwords are hashed and all data is transmitted over HTTPS.
Your Rights (POPIA)
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your information
To exercise any of these rights, please contact us at hello@chanellesgarden.co.za.
Cookies
Our website uses functional cookies to maintain your shopping cart and session. We do not use tracking or advertising cookies.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
Contact
For privacy-related enquiries, please contact us at hello@chanellesgarden.co.za.